General Information
What is the difference between Pilates and reformer Pilates?
Pilates is an exercise method that focuses on strengthening and lengthening muscles, improving flexibility, and enhancing overall body awareness and control. It can be performed using a variety of equipment, including mats, balls, resistance bands, and Pilates apparatus such as the reformer, Cadillac, chair, and barrels.
Traditional Pilates exercises are typically performed on a mat using bodyweight and props to provide additional challenge and variation. These exercises focus on controlled movements that engage the core muscles and improve posture, balance, and coordination.
Reformer Pilates, on the other hand, is a type of Pilates that is performed using a specific piece of equipment called a Pilates reformer. The reformer comprises a sliding carriage, a series of springs and ropes, and various straps and bars that allow for a wide range of exercises and variations.
Reformer Pilates exercises typically involve lying down on the carriage and using the springs and straps to provide resistance and support for various movements. The resistance provided by the reformer allows for greater variety and intensity in the exercises, making it a more challenging and dynamic workout than traditional mat Pilates.
While both traditional Pilates and reformer Pilates share similar principles and goals, the equipment used, and the specific exercises performed can vary significantly. Both can be effective forms of exercise for improving strength, flexibility, and overall body awareness, and the best option for you may depend on your personal goals, preferences, and experience level.
What is a Pilates reformer machine?
The Pilates reformer machine is a versatile piece of exercise equipment comprising a frame, carriage, and springs that provides resistance during workouts. The reformer is equipped with straps, ropes, and accessories that allow for a variety of exercises.
Reformer Pilates emphasises developing core strength, balance, and flexibility for a full-body workout suitable for all levels of fitness. Its low-impact nature makes it a popular choice for those seeking to improve their fitness, flexibility, and posture.
Regular use of a Pilates reformer machine can help build strength, tone muscles, and enhance overall well-being.
What are the benefits of bringing my own straps to class?
Bringing your own reformer straps to your reformer Pilates class can provide several benefits, including:
- Comfort: Using your own straps allows you to customise the length to fit your body perfectly, enhancing comfort and reducing the risk of injury during your practice.
- Hygiene: By using your own straps, you can ensure that you are using a hygienic strap, rather than one that has been used in shared setting.
- Consistency: By consistently using the same straps in each reformer Pilates class, you can maintain a familiarity that enables you to focus on perfecting your technique.
- Personalisation: Bringing your own straps can add a personal touch to your reformer Pilates practice, allowing you to customise your workouts to meet your specific needs and preferences.
Will my studio allow me to bring my own reformer straps to class?
We suggest reaching out to your studio owner or instructor to learn about their policies on using personal equipment during class. From experience, the majority of studios are open to allowing clients to use their own equipment for their personal comfort and hygiene, but it's important to confirm beforehand. If they are unsure about it, you can also offer to demonstrate how easy the straps are to connect and explain the benefits to you.
What are the benefits of a double loop strap in reformer Pilates?
A double loop Reformer Strap is a versatile accessory that can provide several benefits when used in reformer Pilates exercises, including:
Improved flexibility: Double loop Reformer Straps can aid in enhancing flexibility and stretching in targeted areas.
Increased core activation: A double loop Reformer Strap can provide a more challenging workout by engaging the legs or feet in specific exercises, which can increase activation in the core muscles, leading to improved stability and control.
Enhanced balance and control: Incorporating a double loop Reformer Strap into your practice can aid in maintaining proper form and alignment, leading to improved balance, coordination, and overall performance.
Greater range of motion: The double loop Reformer Strap can facilitate a greater range of motion in specific exercises, enabling you to engage deeper muscles and improve overall strength and flexibility.
Variety in your workout: Incorporating a double loop Reformer Strap into your Pilates reformer routine can add variety and challenge, helping you to stay motivated and engaged in your practice.
Why should I use a Reformer Mat instead of a towel in class?
Using a Reformer Mat instead of a towel in class can provide several benefits, including:
Enhanced stability: The non-slip surface of a Reformer Mat can help provide greater stability and traction during your workout, potentially reducing the risk of slips and falls.
Better hygiene: Using a Reformer Mat is not only comfortable and supportive but also easy to clean and sanitise, making it a hygienic option for your practice.
Improved grip: By providing a stable surface, a Reformer Mat can assist with proper alignment and control during exercises, making it a more secure option than a towel.
Professional appearance: A Reformer Mat can help elevate your Pilates practice by increasing your comfort and confidence during class.
Product Information
Do your Reformer Straps connect to all types of Pilates reformer machines?
Our Reformer Straps are designed to fit all types of Pilates reformer machines, but we recommended that you check with the studio owner or instructor for compatibility, as some machines may have different attachment mechanisms or dimensions that can affect the fit. For machines with only a rope attachment, such as the Allegro Reformer, our Reformer Straps' d-ring can be secured in the same way as a rope attachment. If you have any questions regarding compatibility or usage, feel free to contact us.
How do I change the Reformer Straps for the first time?
Plan to arrive at class a few minutes early to allow enough time to change your straps.
Gently unclip the current straps from the Pilates reformer machine and place them somewhere safe and out of the way, making sure not to obstruct paths or workout spaces.
Attach your PIYO Reformer Straps by simply clicking them in. Adjust the rope length and alignment for your desired tension level. Do a quick test to ensure they're securely attached and the tension is to your liking.
Please be mindful of others. Change your straps swiftly and quietly to avoid disruption as others may be warming up or cooling down.
When your session ends, remember to take your Reformer Straps with you. Please re-attach the studio's straps to the Pilates reformer machine before leaving, and re-adjust as necessary.
By following these simple guidelines, you can ensure a seamless and respectful transition to your personalised experience.
Why do you use tree rubber in your mats?
Tree rubber, also known as natural rubber, is a popular material used in the production of yoga and reformer mats because of its many benefits, some of which include:
Eco-friendly: Tree rubber is biodegradable, making it an environmentally friendly option compared to synthetic materials.
Excellent grip: The natural tackiness of tree rubber not only provides an excellent grip, even in the sweatiest of conditions, but also delivers a stable surface for your practice, so you can focus on your poses with confidence.
Durable: Tree rubber mats are a reliable and sustainable choice, built to last through your daily practice. They are designed to withstand the rigors of consistent use without cracking or peeling, making them a brilliant investment for your practice.
Non-toxic: Unlike some synthetic materials used in yoga and reformer mats, tree rubber is free from toxic chemicals and harmful substances.
Comfortable: Tree rubber is a natural and soft material that provides cushioning and support during your practice, helping to protect your joints and prevent injuries.
At PIYO, we believe in being environmentally responsible, and that is why we also use recyclable packaging for all our products, reducing our environmental footprint and promoting sustainability.
My mat is displaying marks after use. Is this normal?
It is completely normal for your mat to exhibit marks after use. It is important to embrace the natural wear and tear that may appear on your mat after use, as they are a testament to your dedication! While these marks may not completely disappear with cleaning, they do not indicate a problem with the product, nor affect the grip or durability.
My product appears differently to what was on your website, why?
Due to varying display capabilities on monitors and phone screens, product colours may appear slightly different than their actual shade. We aim for accurate representation, but slight variations might be present. For any queries about product colour or material, please contact us.
Why does my mat generate static electricity and how can I reduce it?
Static electricity on your mat is primarily caused by two factors - dry air and friction. When there is less moisture in the air, it becomes easier for static charges to build up on the mat. Additionally, when your body or any other object rubs against the mat, it generates an electrical charge. This phenomenon is more common in colder months because the air tends to be drier during that time.
To reduce static on your mat, there are several highly effective methods you can try:
Utilise a humidifier: By using a humidifier, you can introduce moisture into the air, which helps to decrease static buildup on the mat.
Apply an anti-static spray: Numerous anti-static sprays are available in the market. These sprays can be applied to the mat's surface to counteract static charges and prevent them from accumulating.
Regularly clean your mat: Cleaning your mat on a regular basis is another effective way to minimise static. To best clean and care for your product, follow the instructions provided with the item or refer to our website.
My products have a slight odour when taken out of the packaging, how can I alleviate this?
While we prioritise sustainable packaging materials for the environment, it's possible that products might have a subtle scent upon first opening. Typically, this odour is non-harmful and will dissipate quickly. Here’s what you can do to speed up the process:
Air out: The simplest method is to unpack your product and let it air out in a well-ventilated area. This can help dissipate the smell quickly.
Clean the product: If the product is washable, you can clean it according to the care instructions provided with the product or on our website.
Use natural deodorisers: Place the product in a closed space with natural deodorisers like baking soda or activated charcoal, which can help absorb and neutralise odours.
Remember, our team is here to support you. If the odour persists or you have any concerns, please don’t hesitate to contact us, and we’ll be happy to assist you further.
How can I leave a review or feedback for a product I purchased?
We love hearing from our community! After purchasing, you'll receive an email inviting you to review the product.
How do I care for and maintain my PIYO products for longevity?
To ensure the longevity of your PIYO products, please refer to the care instructions provided with the product or available on our website.
Order and Payment
Can I change my order after payment?
Unfortunately, we cannot make any amendments to your order after we have processed the order.
Can I change my address after payment?
Unfortunately, we cannot make any amendments to your address after we have processed the order.
What happens if I do not receive a confirmation email after payment?
After placing an order with PIYO, you should receive a confirmation email. If it's not in your inbox:
- Wait for up to 24 hours as there could be slight delays.
- Check your junk/SPAM folders.
- Search your email for "PIYO" or the name of the item you ordered.
If you've done the above and still haven't received or located your confirmation, please contact us.
What payment methods do you accept?
We accept all Australian credit cards, PayPal and AfterPay.
Can I purchase a gift card?
Absolutely! We offer gift cards available in various denominations. They're a perfect gift for friends and family who love Pilates and yoga! You can purchase them directly from our website.
How do I redeem my gift card?
Upon checking out, you'll have the option to enter your gift card code. The gift card value will be applied to your total.
How do I create an account?
Simply click on the log in button in the header, located at the top right corner of our website. Follow the prompts to create an account where you will be required to provider your fist name, last name, email and a password. You will also need to agree to the terms and conditions of the site.
I forgot my password; how can I reset it?
Click on the 'Forgot your password?' link on the login page. You'll be prompted to enter your email address. Once submitted, you'll receive a password reset link in your email. Please follow the instructions to create a new password.
Shipping and Delivery
Where will my order be shipped from?
We dispatch all orders from our location in Mermaid Beach, Queensland, Australia.
Can I collect my order?
While our warehouse in Mermaid Beach isn't open for general public access, we do offer a 'click and collect' service for large orders by appointment. Please contact us to arrange a suitable collection time.
How much is shipping, and when can I expect to receive my order?
For retail orders, we offer:
- Free shipping across Australia for orders over $150 (2-8 business days)
- Shipping for orders under $150 will be charged at a flat rate of $11 (2-8 business days)
- International shipping costs are to be confirmed at the time of order
While we strive to deliver your products promptly, please note that unforeseen delays can occasionally occur, such as courier or customs delays.
Our chosen courier service handles all deliveries, and in busy periods, items may experience delays while being processed at the depot. Additionally, if you are far from the depot, delivery may take an extra 1-2 days.
International orders may also encounter customs checks and facility transfers, resulting in further delays.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number so you can monitor the delivery status of your order. If you do not receive an email with your tracking number, please check your SPAM folder and if still missing, please contact us.
How long will my order take to be dispatched after my order?
We endeavour to process orders within 1-2 business days.
Do you ship internationally?
Yes, we can deliver worldwide via DHL, FedEx, or UPS.
If you are unable to find a shipping cost for your location, please do not hesitate to contact us and we will provide you with a quote for shipping.
Will I need to pay taxes and duties for my international order?
You may be required to pay import duties, customs fees, and taxes levied by the Australian government. These charges will be due upon delivery or after delivery.
Please note that we are not responsible for any of these charges, and they cannot be refunded or reimbursed.
Returns, Refunds and Guarantees
How can I return my item?
If you are not completely satisfied with your purchase, we offer a 30-day return policy for a refund or exchange. To start the return process, please contact us.
Please keep in mind that all returned items must be in their original packaging and condition, and that shipping fees are non-refundable. It is important to note that any parcels returned without written approval from a member of our team cannot be returned, exchanged, or refunded.
What if there is a fault with my product?
We are dedicated to providing you with exceptional products and customer service, and ensuring your complete satisfaction is our top priority. We understand that sometimes, despite our best efforts, things can go wrong. If you receive a defective or damaged product, please contact us within 30 days of receipt, along with a full description of the issue and photographic evidence. Our dedicated team is committed to resolving any faults or issues with your order promptly and efficiently.
When will I receive my refund after returning a product?
After your return has been processed and approved, your refund should be issued within 1-2 business days. Please note that the time it takes for the refund to appear in your account depends on your bank's policies and can take up to 5-7 business days.
In what form will I receive my refund?
Refunds are typically issued to your original payment method. However, if that is not possible, we will issue a store credit that you can use for future purchases.
What should I do if I receive an incorrect item?
Firstly, we apologise for any inconvenience caused. Please contact our team with your order number and details of the incorrect item received. We will provide instructions for returning the incorrect item and ensure the correct item is sent to you as soon as possible.
Can I exchange a product instead of returning it?
Yes, we do offer exchanges for products of equal value. If you wish to exchange a product, please contact our team for further instructions.
Can I return a product if I have used a discount or promotional code?
Yes, you can return a product within the 30-day return period even if you used a discount or promotional code. However, please note that the refund will be based on the price you paid after the discount was applied, not the original product price.
Can I return a gift or items purchased with a gift card?
Yes, items purchased as gifts or with a gift card can be returned within the 30-day return period. However, refunds for these items will be issued as store credit.
What happens if I have lost my receipt or order confirmation?
If you have lost your receipt or order confirmation, please contact our team. We can help locate your order with other information such as the email address used to place the order, or the last four digits and the type of the card used for the purchase.
Do you provide a guarantee or warranty with your products?
At PIYO, we are dedicated to providing high-quality products that meet our customers' needs. That is why we offer a limited warranty for all our products, covering defects in materials and workmanship under normal use and care for a 30-day period. We want you to be completely satisfied with your purchase, so if you experience any issues, our team is available to help you find a solution.
The following situations aren’t covered under our warranty:
- Deterioration due to improper use;
- Overexposure to extreme heat;
- Damage resulting from negligence, misuse, or alteration of the products; and
- Damage caused by applying chemicals or oils to the products.
Wholesale and Stockists
Do you offer wholesale opportunities?
Absolutely! We are keen on collaborating with retail outlets, Pilates and yoga studios, and events throughout Australia. To delve into our wholesale opportunities, please refer to the wholesale page.
Can I view the pricelist and know about the profit margins for stockists?
Upon submission of your ABN and relevant details about your store or studio, we'll gladly provide our product line sheet. As for profit margins, we have competitive rates for our stockists. Kindly contact us directly for specific details.
What promotional support and digital assets are available to stockists?
As a part of PIYO’s commitment to fostering strong partnerships, we offer a complementary collateral pack to our stockists. This includes posters, postcards and social tiles tailored to match the scale of your order.
In addition, to ensure your promotional endeavours resonate with the PIYO brand essence, we grant our partners access to a curated collection of high-resolution imagery. This collection, perfect for use on social media, websites, and newsletters, bolsters your marketing efforts and allows for a harmonious alignment between our brands.
Is shipping included in the cost of my order?
While we've incorporated the sea freight cost into the price of each unit due to our overseas manufacturing, ground transport costs from our Mermaid Beach warehouse to your location are separate. This isn't included in the unit price.
For stockists in Brisbane and Gold Coast, you may be eligible for free delivery. Upon placing an order, the PIYO team will provide an initial estimate for ground transport costs. We always strive to identify the most economical shipping option and will default to this, unless specified otherwise by you.
